Customer Terms and Conditions

General

  • BE-HELP CENTER means “we” or “us” of 27/87 Petkasem Road, Hua Hin, Prachuap Khiri Khan, 77110, Thailand, Phone: +66 (0) 6 3095 8392
    E-mail:
    info@be-help.com who is licensed to operate the Website.
  • CUSTOMER or “you” means a person over the age of 18 years of age who has registered on the Website to purchase Services.
  • PARTNER “you”: A "partner" is a natural or legal person or a partnership which is licensed to carry out the Services.
  • Servicesincludes but is not limited to guided tours, river barge or canoe trips, tickets for cabarets, cooking lessons, spa, massage, guide, translators, tattoos, trekking, quad, diving and vehicle rentals.
  • VISITOR “you”:a “visitor” is an individual person who visits the Website without a subscription.
  • USERS “you”: are the CUSTOMERS, PARTNERS and the VISITORS.
  • Website means www.be-help.com.

Be-Help.com and all its products are provided under licence by IhelpTh Co. Ltd. Be-Help.com and its products propose to connect, link and allow our VISITORS and CUSTOMERS to discover the Services of our PARTNERS. The Website is the platform and the APPS are the operating system using geolocalisation, tracking for both PARTNER and CUSTOMERS. The offers for Services are published and accessible through the APPs (and the Website) and the transaction can be fixed mainly with the APPs.

The BE-HELP CENTER allows PARTNERS to present, give an overview of and facilitate VISITORS and CUSTOMERS to book its Services in Thailand.

Registration and Accounts

After opening your account, through the APPLICATIONS (OS & ANDROID) you as a CUSTOMER are allowed to discover and purchase the offers and Services published and updated by the PARTNERS. BE-HELP CENTER will verify the authenticity, identity, and/or delegations of attorney of the person who is clicking on the “I AGREE” button.

Scope of these Terms and Conditions and Privacy Policy

These “Terms and Conditions”, as well as our “Privacy Policy” apply to any use of the BE-HELP CENTER. You as a ("CUSTOMER") of the BE-HELP CENTER may use the BE-HELP CENTER only if you agree to these Terms and Conditions and Privacy Policy after reading them and agreeing to accept them. Please read the Terms & Conditions and Privacy Policy carefully in order to be informed about your rights and obligations. Any use of the BE-HELP CENTER means that you have read and understood the Terms and Conditions and the Privacy Policy and agreed to be bound by them.

License of BE-HELP.com

IhelpTh Co. Ltd grants you a royatly free, exclusive right in Thailand, to use the BE-HELP CENTER in accordance with the terms and conditions.

As a CUSTOMER, you are permitted to use the BE-HELP CENTER to purchase Services. You may not disassemble, decompile, reverse engineer or create derivative works based on the entirety or part of the BE-HELP CENTER, or attempt to do so.

  • Third party content, links to other sites or applications:IhelpTh Co. Ltd does not assume any liability for the content of third parties (including activities available for booking requests and information relating to these activities) that may be available on the website and for content linked to the website or is related or mentioned.
    IhelpTh Co. Ltd does not recommend or endorse this content and will not have any responsibility in this regard. We recommend you to read the terms and conditions of the partners' website to know how these websites process your personally identifiable information.
    If you think or find that there is some illegal content on the website, please refer to our BE-HELP CENTER or better report by e-mail to: info@be-help.com
Intellectual property rights and copyrights

The BE-HELP CENTER is and remains protected by copyright and/or other intellectual property rights (including protection under unfair competition law). You do not get any rights to the BE-HELP CENTER, or any names, trade names, and any other identifying information (including trademarks) posted in the BE-HELP CENTER including IhelpTh Co. Ltd. You may access and view the BE-HELP CENTER, but do not incorporate it into other websites, and do not copy, present, authorize, publish, download, license, upload, post or otherwise render perceptible without our written consent prior.

Customer Warranties & Obligations

  • The BE-HELP CENTER proposes geolocalisation and tracking. CUSTOMERS can choose or opt out of tracking with three (3) option: a- always b- when the APP is active c- Never
  • When CUSTOMERS are in operation or waiting for a Service (delivering services, pick up or other), the geolocalisation shall be active to ensure that the Service is completed.
  • CUSTOMERS are aware that some functions will not work using the geolocalisation (tracking, geolocalisation, research).
  • You as the CUSTOMER will only pay for the Services advertised on the BE-HELP CENTER Website and no extra charges as further salaries, taxes or commissions will be paid in relation to the Service.

Customer Complaints & Feedback

If you have a complaint please e-mail us at [ insert e-mail ] and we will endeavour to provide you with a response within a reasonable time (24 hours).

Cancellations

  • If the PARTNER for any reason cancels a reservation for a Service, the PARTNER will agree that the BE-HELP CENTER must reimburse the CUSTOMER for the Service unless otherwise agreed between the PARTNER and the CUSTOMER.
  • If a Force Majeure event occurs (including but not limited to a natural catastrophe, war, act of terrorism, interruption of all energies, connections or strikes) at the location where the Services is to be delivered, regardless of whether the PARTNER continues to provide Services during the affected period of the Force Majeure event, the BE-HELP CENTER will process the refunds and transmit them to the affected CUSTOMERS. If the Force Majeure event forces the PARTNER to cancel the service, the PARTNER must notify the BE-HELP CENTER’S CUSTOMERS Service.
  • Provided that there are no different cancellation conditions in the description of the PARTNER's Service, the following cancellation fees will be invoiced by the PARTNER to you as CUSTOMER:
    • up to 24 hours before the start of the activity: full refund
    • less than 24 hours before the start of the activity or in the case of a no-show: no refund
  • The BE-HELP CENTER Website endeavours to provide the best Services to its CUSTOMERS.
Privacy

The BE-HELP CENTER is committed to protecting the privacy of its members, PARTNERS, CUSTOMERS and VISITORS. You can review our privacy policy on our website at www.be-help.com. . If you have any questions regarding our privacy policy, please contact us at: info@be-help.com.

BE-HELP Center Liability

To the extent permitted by law BE-HELP CENTER is not liable to the CUSTOMER (or any party claiming through the CUSTOMER) in contract (including under an indemnity), tort, breach of statutory duty or otherwise for any:

  • ( a ) loss of profits, opportunity, revenue, data, goodwill, business or anticipated savings, pure economic loss, loss of value of equipment, loss of data or expectation loss; or
  • ( b ) any indirect, consequential, special, punitive or exemplary loss or damage;

even if such loss or damage was reasonably foreseeable, arose naturally or was in the contemplation of the parties, resulting from use of the Website.

Customer’s Liability

The CUSTOMER agrees to indemnify, defend against and waive any and all claims against the BE-HELP CENTER in respect of any and all claims, actions, losses, damages, expenses or any other liability of third parties (this includes, but is not limited to legal fees and expenses) resulting from the Services of the CUSTOMER, the performance of the CUSTOMER's obligations under this contract, or any breach or default by the CUSTOMER pursuant to these Terms and Conditions. This includes, without limitation, any breach of any representation, warranty, or undertaking, or any claim that the BE-HELP CENTER authorized by this contract infringes or misuses intellectual property rights to a third party. The PARTNER agrees to use one of the lawyers selected by the BE-HELP CENTER to prevent and defend any claim that is formulated at any time. Before reaching a settlement or judgment or proceeding, the CUSTOMER agrees to request the BE-HELP CENTER counsel in advance, who will give written consent to negotiate on its behalf.

Applicable law and juridiction

The Law of the Kingdom of Thailand shall apply to these Terms and Conditions and the application of the compulsory legal provisions of that country is not affected by the choice of law. The exclusive place of jurisdiction is Prachuap Khiri Khan.